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AIA Insurance

Quick Guide to Claim Requirements

Claim Type

Documents Required

Accident Weekly Indemnity & Medical Reimbursement

  • Claim Form Part I & II
  • Original itemised bill and payment receipts

Hospital Income

  • Claim Form Part I & II
  • Hospital discharge note or a copy of the inpatient bill

Hospital & Surgical

  • Claim Form Part I & II
  • Original itemised bill and payment receipts
  • Diagnostic report

Critical Illness

  • Claim Form Part I & II
  • Policy Contract
  • Certified IC of the Insured
  • Diagnostic report(s), if any

Death

  • Claim Form Part I & II
  • Policy Contract
  • Certified IC of the Insured
  • Original / Certified Death Certificate
  • Original / Certified Burial Permit
  • For Accidental Death:
  • Certified Police Report
  • Certified Post-mortem report
  • Newspaper cutting (if any)
  • Claimant's proof of relationship to the Deceased (i.e. marriage certificate, birth certificate, etc.)
  • Clinical Abstract Application

Dismemberment

  • Claim Form Part I & II
  • Policy Contract
  • Certified IC of the Insured
  • X-ray film & report
  • Photo showing the loss
  • Diagnostic report(s), if any
  • Clinical Abstract Application

Total & Permanent Disability

  • Claim Form Part I & II
  • Policy Contract
  • Certified IC of the Insured
  • Diagnostic report(s), if any
  • Clinical Abstract Application
  • Compumed

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Address:

Prudential BSN Takaful Berhad

Brand and Communications

Level 8A, Menara Prudential

No. 10, Jalan Sultan Ismail

50250 Kuala Lumpur

Telephone:

603 2053 1188

Fax:

603 2072 6188

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